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Delivery AND SHIPPING Information

Thank you for visiting Demetrini.com. We are very happy to have you! Please see our delivery details outlined below.

Orders will be dispatched within 1 working day of the order being placed or 2 working days if order is placed on a weekend.

We deliver our products using Royal Mail. Generally items will arrive within a few days, following dispatch, but we cannot guarantee delivery times with the Royal Mail so the estimated delivery date is our expectation.

In the event that an order cannot be fulfilled, we will contact you to advise on the reason we cannot supply the Order. You may decide whether you wish to cancel the entire order, or to cancel part of the order provided that such part of the order had not been yet sent.

If you do not receive your order please contact us at customercare@demetrini.com and our customer services agents will be happy to help.

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact. Please read our returns policy for more information.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Delivery OptionPriceWhen it arrives
UK Standard Delivery (via Royal Mail)Free shipping on all UK orders over £35. Otherwise £3.95 delivery charge to UK orders. (Excludes NI, Highlands and Channel Islands).Items are dispatched within 24 hours of receipt of your order. The item will normally arive in 3-4 working days. We endeavour to send off your item as soon as possible (usually within 2-3 hours). Saturday orders are posted for dispatch on the next working day.
European Union and EEAFor delivery prices, add an item to the shopping cart and click on the “calculate shipping” link.Between 10 to 30 days. We endeavour to send off your item as soon as possible.

Please note that you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.
North AmericaFor delivery prices, add an item to the shopping cart and click on the “calculate shipping” link.

Please contact us in advance at getintouch@demetrini.com to confirm whether delivery is available to your state/province.
You would usually receive your purchase within 10 to 15 days but you may receive your item sooner. We endeavour to send off your item as soon as possible by tracked post (within 24 hours). Saturday orders are posted within 48 hours.
Rest of the WorldPlease note information below.

Please contact us in advance at getintouch@demetrini.com to confirm whether delivery is available to your country/state/province.
We will endeavour to fulfill your order as soon as possible.

Please note:  We do absolutely everything we can to make sure your order reaches you as soon as possible. But there are all sorts of unforeseen problems that can prevent that – including breakdowns, extreme weather etc. We’ll do our very best to make sure that your item reaches you as soon as possible.

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