Delivery Information

Please see our delivery details outlined below.

Orders will be dispatched within 2 working days of the order being placed.

We deliver our products using Royal Mail and Hermes. Generally items will arrive within a few days, following dispatch, but we cannot guarantee delivery times with the Royal Mail so the estimated delivery date is our expectation.

In the event an order cannot be fulfilled, we will contact you to advise on the reason we cannot supply the Order. You may decide whether you wish to cancel the entire order, or to cancel part of the order provided that such part of the order had not been yet sent.

Delivery is now free for UK orders.

If you do not receive your order please contact us at customercare@demetrini.com and our customer services agents will be happy to help.

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact. Please read our returns policy for more information.

Delivery OptionPriceWhen it arrives
UK Standard Delivery (via Royal Mail or Hermes)Free delivery to UK including Scotland and Northern Ireland but excluding Isle of Man.Within 3 to 10 working days. Due to COVID-19 delays at the moment, items make take a little longer than normal to arrive. We endeavour to send off your item as soon as possible.
Europe (France, Germany, Italy, Ireland, Spain mainland, Belgium, Netherlands, Poland)For delivery prices, add an item to the shopping cart and click on the “calculate shipping” link.Between 10 to 30 days. Due to COVID-19 delays at the moment, items make take a little longer than normal to arrive. We endeavour to send off your item as soon as possible.
North AmericaNot available for delivery at the momentN/A

Please note:  We do absolutely everything we can to make sure your order reaches you as soon as possible. But there are all sorts of unforeseen problems that can prevent that – including breakdowns, extreme weather etc. We’ll do our very best to make sure that your item reaches you as soon as possible.

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