Frequently asked questions
If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order. If you wish to cancel your order, please email us with a cancellation request within 2 hours or your order being placed. Send emails to sales[at]demetrini.com.
By signing in to My Account you can:
- Change your delivery address
- Change your order
To redeem a Promotion or Offer Code, add the code to the VOUCHER / OFFER CODE
box on your Shopping Bag page and click UPDATE.
We do accept product returns provided that they are in keeping with our returns policy. Please see Returns Policy page for details. Click Here
If you have forgotten your password, follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.
When you come to the checkout page, you can proceed as a guest or you can create an online account with us once you have placed your order. By creating an online account, you can enjoy a faster checkout process in future as you will save your delivery and payment details. You will be classified as an existing customer on our website and will be able to log in to your account on future visits.
We currently accept Paypal as our main payment method. This enables customers use a variety of payment methods on our site, including credit cards or Paypal (if you have an account with Paypal).
Yes! We have implemented internet security technology for your peace of mind when you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us.
Enjoy peace of mind in knowing that you have Purchase Protection via Paypal payment processing.
Free UK Delivery
If you would like to return something to us, please first see details of our Returns policy here.