Frequently Asked Questions
Yes, we do accept product returns provided that they are in keeping with our returns policy. Please see Returns Policy page for details.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Items are dispatched within 3 days of receipt of your order. The item will normally arrive in 3-4 working days. We endeavor to send off your item as soon as possible (usually within 24 hours). Saturday or Sunday orders are posted for dispatch within 3 working days.
DO YOU SHIP INTERNATIONALLY?
Yes we do. You would usually receive your purchase within 10 to 15 days but you may receive your item later. We can't guarantee the quality of local postal services. We endeavor to send off your item as soon as possible by tracked post (within 3 working days). Saturday and Sunday orders are posted within 3 working days.
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For international orders, please note that you the purchaser (or the recipient) may have to pay customs or VAT charges and a handling fee depending on the rules of your country or economic area. We are unable to accept responsible for any charges or fees that may incur.
WHAT ARE THE PAYMENT OPTIONS?
We accept credit or debit card payments. When you come to the checkout page, you can proceed as a guest or you can create an online account with us once you have placed your order. By creating an online account, you can enjoy a faster checkout process in future as you will save your delivery and payment details. You will be classified as an existing customer on our website and will be able to log in to your account on future visits.
HOW DO YOU SECURE MY DATA?
We have implemented internet security technology for your peace of mind when you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us. Please see our Privacy Policy page for details regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.